Terms and conditions

1. The seller

The seller is Denisa Obert, Skalná ul. 2257/3, 945 01 Komárno, IČO: 41259645, DIČ: 1034218053, a handmade ceramics studio based in Slovakia.

Contact email: info@melgraceramics.com. The supervisory authority is the Slovak Trade Inspection (SOI).

2. Orders and the contract

An order placed on this site is an offer to purchase. The contract is concluded when we confirm the order by email, stating the order number, the pieces, the price and the delivery method.

Every piece is unique. For one-of-a-kind pieces it can happen that the item sold in the meantime — we then inform you without delay and refund any amount paid.

3. Prices

All prices are shown in euros (EUR). The seller is not registered for VAT. Shipping cost is shown at checkout before the order is placed.

Small differences in shape, glaze tone and dimensions are natural characteristics of handmade work, not defects, and are not grounds for a price reduction.

4. Payment methods

Card payment online — processed by Stripe. You enter your card details directly in their secure environment; the seller never has access to them.

5. Delivery methods and timeframes

We ship with Packeta — to a pickup point or by courier to your address — to Slovakia, Czechia and Hungary (courier or pickup point), and to Romania and Austria (pickup point only).

Orders are dispatched within 2–4 working days of payment. Delivery usually takes 1–2 working days within Slovakia and 2–5 working days to the other listed countries. Fragile pieces are packed in several layers.

6. 14-day right of withdrawal

As a consumer you may withdraw from the contract within 14 days of receiving ready-made goods, without giving a reason, in line with the EU Consumer Rights Directive and Slovak consumer legislation.

A simple email to info@melgraceramics.com is enough. Return the goods unused and safely packed; the cost of return shipping is borne by the buyer. We refund within 14 days of receiving the returned goods, using the same payment method you used.

The right of withdrawal does not apply to pieces made to your individual specification.

7. Complaints and governing law

The procedure for damaged or defective goods is set out in the Complaints & returns policy.

The contract and these terms are governed by the law of the Slovak Republic. Disputes are heard by Slovak courts; consumers may also use alternative dispute resolution (SOI).