How to order

1. Choosing a product

Every piece is handmade, so individual pieces may differ slightly in glaze colour and shape.

Most products are available in limited quantities only. Once a product sells out, it shows “Sold out” and can no longer be added to the cart.

2. Cart and stock

Adding a piece to your cart does not reserve it. The pieces go to the first customers who reach payment.

Once you click pay, the pieces are held for you for 10 minutes. If payment is not completed in that time, they are released for other customers.

3. Checkout

You fill in your contact details: name, email, phone number with country code and billing address.

Then you choose the delivery country and delivery method.

4. Delivery

We ship with Packeta — to a pickup point or by courier to your address — to Slovakia, Hungary and the Czech Republic. To Romania and Austria we ship to Packeta pickup points only.

Current shipping prices:

5. Payment

Payment is by card only. It is processed securely by Stripe — your card details never reach us.

6. After payment

After a successful payment you receive an order confirmation by email, together with a PDF invoice.

Orders are dispatched within 2–4 working days. Delivery usually takes 1–2 working days within Slovakia and 2–5 working days to other countries.

7. Fragile goods

Every piece is packed in multiple layers.

Please check the parcel when you receive it. Report any damage within 3 days, with photos, to info@melgraceramics.com.

8. Returns and complaints

You may withdraw from the purchase within 14 days of receiving the goods. Details on returns and complaints are in our Terms & Conditions · Complaints Policy